Behind the build with Jamie Daley

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Man standing on an outdoor veranda
Jamie Daley, New Bundaberg Hospital Project Advisor

Meet Jamie Daley, a key member of the new Bundaberg Hospital project team, who has been working closely with his Operational Services colleagues to review the hospital design and develop models of service delivery. Operational Services staff form the backbone of our healthcare system, ensuring that everything runs smoothly behind the scenes. Whether it’s food preparation, patient transport, cleaning, groundskeeping, waste management, laundry, security, or travel services, their work is integral to patient care and hospital efficiency.

What does your role entail and how have you contributed to the design discussions?

I have been engaged in the user group workshops from the outset during the schematic design phase of the project, continuing through to finalising the detailed design of non-standard rooms related to Operational & Support Services. My responsibilities include providing guidance on the operational functionality of areas/rooms, advising on workflow processes, and outlining security requirements for the entire facility. Additionally, I have participated in reviewing the FF&E components linked to the build. I am also leading the development of detailed models of service delivery for the various departments that will form part of Operational & Support Services at the new Bundaberg Hospital. These models incorporate workforce planning for each service and aim to merge best practice standards with an innovative approach at their core.

Why do you believe it’s important to involve local hospital staff and patients in the design of these new spaces?

It is essential to ensure that the perspectives of all facility users are considered, so we don’t overlook valuable insights from past experiences. Ultimately, the goal of building the new hospital is to enhance patient outcomes and experiences. All staff are aligned with this core principle and involving them in the design phase injects critical knowledge and expertise into the final design, which will ultimately benefit patients.

Our Strategic Plan defines "Our Purpose" as "To compassionately care and connect with the Wide Bay community and our staff to provide excellence in regional health services". The engagement of local hospital staff and patients is driven by this vision.

What have you enjoyed most about participating in the project user group workshops?

I’ve really enjoyed connecting with the broader stakeholder groups and gaining valuable insights into their operations. I felt that my contributions were respected and considered, which has led to a high level of job satisfaction in this role.

What design elements do you feel will make a significant positive impact on patient care or staff wellbeing?

There are many aspects I could mention, but one of the standout elements for me is the thoughtful approach to the mortuary viewing area. This space has been carefully designed to include space for quiet reflection and sized to accommodate larger family groups during times of mourning, a crucial aspect of the grieving process for many. The design acknowledges the cultural and spiritual needs of the community, as highlighted in our consultations, and includes facilities for smoking ceremonies, reflecting our respect for Aboriginal and Torres Strait Islander perspectives on death and dying.

What excites you most about seeing the projects come to life?

The design will enhance the community's access to more healthcare services in their hometown, with a focus on timeliness. By incorporating contemporary models of care, it ensures that the Bundaberg and wider community will have access to best practice healthcare right at their doorstep.

Please describe what these projects will mean for the community in one sentence.

The new Bundaberg Hospital project will provide the community with enhanced access to timely, best-practice healthcare, incorporating contemporary models of care and ensuring cultural inclusivity, ultimately improving patient outcomes.

Finally, how do you maintain your health?

I endeavour to eat healthily, try to walk regularly, and go fishing and camping as much as humanly possible.