Our vision

Our vision is care, connection, compassion for all.

Our vision means we:

  • always show kindness and compassion
  • care about our patients
  • connect with our community.

Our vision supports our strategic plan and goals for the future.

Our purpose

To compassionately care and connect with the Wide Bay community and our staff to provide excellence in regional health services.

Our values

We worked with our staff to create a shared value system we all believe in.

Each value is supported by core behaviours, guiding what we do, how we act, and how we treat our patients and each other.

Together our values mean ‘C.A.R.E Through patients' eyes.

Core values

Collaboration

Collaborative teamwork

  • I will work as a team to achieve the best possible health outcomes for patients
  • I will value the multidisciplinary skills of my colleagues
  • I will help to build a kind and safe working and learning environment
  • I will support all my colleagues to achieve our collective goals
  • I will make recommendations, no matter how small, to continuously improve

Accountability

Act with integrity

  • I will do what I say I'm going to do
  • I will take responsibility for the actions I take and the decisions I make
  • I will have a positive "can do" attitude that builds a great place to work
  • I will speak up to protect the safety of patients and colleagues
  • I will use our resources efficiently, safely, sustainably and ethically

Respect

Value diversity

  • I will treat others as I would like to be treated
  • I will protect the privacy and dignity of patients, family members, visitors and colleagues
  • I will respectfully listen to other opinions, and share my own constructively
  • I will be responsible for how my behaviour, language and attitude affects others
  • I will acknowledge and value the skills and contributions of others

Excellence

Be proud of all that we do

  • I will strive for excellence in everything I do
  • I will work to achieve results I'm proud of
  • I will embrace change and constantly look for a better way to do things
  • I will strive to keep learning and enhancing my skills
  • I will build on our successes and look for opportunities to learn

Through Patients' Eyes

  • I will introduce myself and communicate clearly, in simple language
  • I will provide quality care that meets our patients' needs and respects their beliefs
  • I will advocate for my patients and involve them and their carers in decisions making as much as possible
  • I will treat all patients equitably and to the highest standard
  • I will treat patients, their family and carers with empathy, compassion and dignity

Watch our organisational values and behaviours video to learn more.

[Title card. Text on screen: Wide Bay Hospital and Health Service Organisational values and behaviours]

[Instrumental music plays in the background.]

[Text on screen: Values are the core beliefs, philosophies and principles that underpin our organisation. They influence our behaviour and decision-making on a daily basis.]

[Text on screen: Our behaviours are our values in action, and how we interact with our colleagues and the community we serve.]

[Text on screen: So what are our values and the behaviours we commit to?]

[Text on screen: CARE Through patients' eyes. Through patients' eyes]

[Photo of a woman and man in scrubs in a hospital ward. The words ‘I will introduce myself and communicate clearly, in simple language’ appear in a text box on the left side.]

[Photo of a woman in a blue shirt in a hospital setting. The words ‘I will provide quality care that meets our patients;' needs and respect their beliefs’ appear in a text box on the left side.]

[Photo of a female health professional standing next to a female patient sitting down. The words ‘I will advocate for my patients and involve them and their carers in decision making as much as possible’ appear in a text box at the top.]

[Photo of a female health professional and a mother comforting a newborn baby in a crib. The words ‘I will treat all patients equitably and to the highest standard’ appear in a text box on the bottom left side.]

[Photo of a man standing beside a female patient in a hospital bed. The words ‘I will treat patients, their family and carers with empathy, compassion and dignity’ appear in a text box at the bottom.]

[Text on screen: CARE Through patients' eyes. Collaboration]

[Photo of a man and woman in scrubs in a hospital ward. The words ‘I will work as a team to achieve the best possible health outcomes for patients’ appear in a text box on the left side.]

[Photo of a group of health professionals standing in a hospital setting. The words ‘I will value the multidisciplinary skills of my colleagues’ appear in a text box at the bottom.]

[Photo of 2 women in a hospital setting. The words ‘I will help to build a kind and safe working and learning environment’ appear on the right side.]

[Photo of the Ms Peta Jamieson, Chair of the Wide Bay HHS Board, standing in a corridor. The words ‘I will support all my colleagues to achieve our collective goals’ appear in a text box on the right side.]

[Photo of a female health professional standing in between parallel bars used in physical therapy. The words ‘I will make recommendations, no matter how small, to continuously improve’ appear in a text box at the bottom.]

[Text on screen: CARE Through patients' eyes. Accountability]

[Photo of a man wearing protective gloves and face shield for welding. The words ‘I will do what I say I'm going to do’ appear in a text box on the right side.]

[Photo of Deborah Carroll, Health Service Chief Executive, standing in a hospital corridor. The words ‘I will take responsibility for the actions I take and the decisions I make’ appear in a text box on the left side.]

[Photo of a man standing in front of shelving storing medication. The words ‘I will have a positive 'can do' attitude that builds a great place to work’ appear in a text box on the left side.]

[Photo of 3 people standing in a hospital corridor. The words ‘I will speak up to protect the safety of patients and colleagues’ appear in a text box at the bottom.]

[Photo of a female health professional holding a blood pressure monitor cuff. The words ‘I will use our resources efficiently, safely, sustainably and ethically’ appear in a text box on the right side.]

[Text on screen: CARE Through patients' eyes. Respect]

[Photo of a woman holding a clipboard. The words ‘I will treat others as I would like to be treated’ appear in a text box on the left side.]

[Photo of a female health professional standing beside a male patient lying on a hospital bed. The words ‘I will protect the privacy and dignity of patients, family members, visitors and colleagues’ appear in a text box on the right side.]

[Close up photo of the faces of 2 female health professionals. The words ‘I will respectfully listen to others opinions and share my own constructively’ appear in a text box at the bottom.]

[Photo of a female health professional taking a child’s temperature. The words ‘I will be responsible for how my behaviour, language and attitude affect others’ appear in a text box on the left side.]

[Photo of a man and woman wearing white coats in a medical setting. The words ‘I will acknowledge and value the skills and contributions of others’ appear in a text box at the bottom.]

[Text on screen: CARE Through patients' eyes. Excellence]

[Photo of a woman wearing scrubs and holding an orange folder. The words ‘I will strive for excellence everything I do’ appear in a text box on the left side.]

[Photo of woman wearing a white hair cover in a kitchen. The words ‘I will work to achieve results I'm proud of’ appear in text box on the right side.]

[Photo of a woman wearing a headset in front of a computer screen. The words ‘I will embrace change and constantly look for a better way to do things’ appear in a text box on the right side.]

[Photo of a woman sitting down taking notes. The words ‘I will strive to keep learning and enhancing my skills’ appear in a text box on the left side.]

[Photo of male health professional wearing scrubs in an operating theatre. The words ‘I will build on our successes and look for opportunities to learn’ appear in a text box on the left side.]

[Text on screen: Everyone contributes to a culture. How will you put our values into action?]

[Music stops]

[Closing screen. Text on screen: Wide Bay Hospital and Health Service and Queensland Government logo.]

End of transcript