As National Volunteer Week encourages Australians to make this “Your Year to Volunteer,” one Bundaberg Hospital volunteer is demonstrating just how powerful a few hours of service can be.
Balancing a busy work schedule with a commitment to helping others, trainee hospital chaplain Elizabeth Bester is dedicating three afternoons each week to supporting patients and their families.
When asked what inspired her to start volunteering, Elizabeth said she enjoys being with people and believes it’s a meaningful way of contributing to her community.
As a trainee hospital chaplain, Elizabeth is currently halfway through the 12-month Clinical Pastoral Education course, conducted through the Queensland Institute of Clinical Practice Education.
This involves two-day face-to-face training sessions once a month over 10 months by Clinical Pastoral Supervisor Trish Byrne and the trainee spending 200 placement hours volunteering in the hospital with the support of monthly one-on-one supervision.
“I’m finding the course really interesting which teaches us how to listen empathetically and be with patients and loved ones without trying to fix them,” Elizabeth said.
“It’s also been good for me personally because the training involves self-reflection.”
Elizabeth spends her placement hours welcoming patients and their loved ones into conversation and offering a safe and supportive presence during what can often be challenging or emotional times. Whether it’s a patient facing uncertainty or a family member seeking comfort, the chaplaincy volunteer is there simply to listen.
“I love hearing people’s stories, and I feel called to accompany others spiritually and emotionally,” Elizabeth said.
Her quiet presence is making a difference and by creating space for open, judgment-free conversations, she helps foster a sense of dignity and connection.
“As a pastoral carer, I help people feel seen and valued,” Elizabeth explained.
“Even a short conversation can reduce isolation.”
The impact of such work extends beyond individual interactions. In healthcare settings, emotional and spiritual support is increasingly recognised as an important part of holistic care. Chaplain volunteers play a vital role in bridging gaps and ensuring patients don’t feel alone in their experiences and provide spiritual support.
With National Volunteer Week shining a spotlight on community contributions, the theme this year encourages people to find ways of helping that suit their own lives and interests. For Elizabeth, the flexibility and personal meaning of her role have been key.
“There are so many different ways to volunteer,” Elizabeth said.
“Everyone can find something that contributes to helping others and which brings personal satisfaction.”
Interested in volunteer opportunities?
If you’re interested in joining our fantastic team of volunteers you can talk to our volunteer coordinator on 07 4184 1862, or email WBHHS.Volunteers@health.qld.gov.au. More information is also available by visiting our website.